Q - How do I set up an account?
A – Go to www.spotsdrycleaners.com Click on CUSTOMER ACCOUNTS
In the Accounts Management page, Click on the ‘sign-up for service’ link.

Q – Once I’ve set up my account, how can I arrange for my dry cleaning/repairs & alterations/shoe repairs to be collected from my office?
A – Log onto your account

Q - How do I prepare my clothes to be collected?
A – Secure all your items into any polythene bag Don’t forget to print a Bag-Tag so that we know whose items are in the bag.

Q - Is the collection-and-delivery service free?
A – Please note that the collection-and-delivery is completely free for all RBS in-house customers.

Q - Where do I leave my clothes for collection?
A – Please leave your clothes in the designated dry cleaning area/cupboard in your block clearly marked with SPOTS Dry Cleaners poster.

 

Q - What time is the collection and delivery?
A – We collect and deliver on weekday mornings between 9.30am-10.30am

 

Q - How will I know my items have been successfully picked up and logged into the
SPOTS Dry Cleaners system?
A – We will collect from all customers requesting a pick-up and after we have logged them into our system, you will receive an email to confirm your items have been received.

 

Q - When will my items be returned to me?
A – We will endeavour to return all dry cleaning, repairs and alterations and Business shirts (Washing and Hand Pressing) within one to two working days. Shoes repairs will take three working days.

 

Q - What if I need my cleaning back for the same day?
A – Please telephone us (020 7401 2142) to let us know you require your clothes back the same day. We will pick up your items from you as usual and they will be ready for you to collect from our shop in Great Guildford Street by the end of the day.

 

Q - How will I know when my items are ready to be dispatched for delivery?
A – When you items have been processed, we ‘rack’ and our system automatically sends you an email informing you that your items are ready to be delivered on the next available (morning) working-day visit.

Q - When and how will I be charged?
A – Once your items have been racked and email notification has been sent, our
system charges your credit card.